Please note, you cannot return bespoke or made-to-measure items unless they are faulty. There is no charge for faulty items being collected. 2 Packs 6040mAh Rechargeable Battery and Dual USB Charging Station Compatible with Ring, for Video Doorbell 2/3/4 and Spotlight Cam Battery 3.65V Lithium-Ion Batteries (Not for Stick Up Cam) 4.2 (831) 3999. You can arrange for the items to be collected, for a fixed fee of £9, by contacting our Customer Services team. You would need to return these items direct to the supplier, unused and in their original packaging, at your expense. Items delivered direct from suppliers cannot be returned through a store. This may be by email, phone call or text message. Where possible, suppliers will update you with delivery information. Items that come direct from a supplier will be delivered by the courier chosen by the supplier. If the supplier cannot deliver to your postcode or we believe your order may take longer, we will try to tell you beforehand. Delivery to remote or offshore postcodes may take a little longer than the advertised lead time. Most of our suppliers can deliver to any UK address. We will pass the details you give us, including delivery details, your email address and your phone number, to the relevant supplier. If your order contains items stocked by us and items that come direct from the supplier, your order will be automatically split and processed accordingly. Lead times are shown on the product and trolley pages and are always advertised in working days (Monday to Friday). Sorry for my rambling on.This item will be delivered directly by our supplier. What’s confusing (to me) is that, as part of further tinkering/testing, I’ve now had the mains power switched off for a few hours but I can still run the LED tests (either via the app or by pressing the small black button on the siren next to the battery pack) and they work - so either there’s another hidden internal/residual power supply to allow me to do this (which I doubt) or the quick-release pack is actually working but it just doesn’t register with the app. When the D batteries were fitted the power symbol changed to a green battery as expected. What is annoying is that the quick-release pack doesn’t seem to exist according the app - there’s just the battery symbol with the diagonal strike out across it, and it didn’t change to show any indication of charging or that it was charged (i.e. I appreciate that when we’ve installed sensors we’ve seen a message saying “Changes might take XX hours to update” (why?) so I’m giving it a little bit of slack on that front. When I first plugged the adapter in it took ages for it to show the green lightning bolt on the siren’s info page and then ages for it to disappear when I unplugged the adapter. However… I’m not sure if it’s just the app, or something I’ve done/not done, but the power status icons aren’t showing what I expect. So from that comprehensive experiment (!) I think I can conclude that was correct and the battery does indeed trickle charge from the mains. When I did a bench test (not installing anything/drilling holes/up the ladder until I know it all works!) with the quick release battery fitted and the plug-in adapter powered up both of the lights (amber and green) on the battery pack lit up, and after several hours the amber light extinguished. We’ve received our plug-in adapter and quick release battery pack.
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